Quality

Everyone's talking about the importance of quality in healthcare, but what does quality mean? When comparing hospitals, quality is measured in two different ways - using outcome data and process data.

Outcome quality data is based on mortality. In other words, it evaluates the number of patient deaths that occur at a hospital expressed as a percent of the total number of patients in the hospital. Outcome quality data is often risk-adjusted, taking into consideration the complexity of each patient's case and his or her likelihood to survive based on his or her specific condition and diagnosis.

Process quality data is based on the hospital's frequency of following the best practices or processes that have been shown through research to deliver the best results for most patients. For example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this action or process is followed, this is an industry-wide quality measure.

While the two measures are very different, both are tracked by nationally recognized organizations and help hospitals identify areas in need of improvement.

 = Better
 = Same
 = Worse
 Outcome Quality Data 1
 October – December 2013 
Compared to Expected
Baton Rouge General Expected
 Overall Mortality Rate
 2.81% 3.06% 
Process Quality Data 2
January – March 2014 
 Compared to Others
 Baton Rouge General  National Average
 Heart Attack (AMI)
 

 Aspirin at arrival 99% 99%
 ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
100% 98%
 Aspirin at discharge
99% 99%
 Beta Blocker at discharge 100% 99%
 Primary PCI received within 90 minutes of hospital arrival 100% 95%
 Statin prescribed at discharge 97% 98%
       
 Heart Failure       
 Evaluation of Left Ventricular Systolic (LVS)   100% 99%
 ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

100% 97%
 Discharge instructions N/A N/A N/A
       
 Pneumonia
     
 Blood cultures performed within 24 hours of hospital arrival for ICU patients

100% 99%
 Initial ER blood culture performed prior to administration of antibiotics N/A N/A N/A
 Appropriate antibiotic received for Immunocompetent patients   100% 97%
       
 Surgical Care Improvement/Infections Prevention (SCIP)      
 Preventative antibiotic(s) administered 1 hour prior to incision
98% 99%
 Recommended antibiotic administered prior to surgery
96% 99%
 Preventative antibiotic(s) stopped within 24 hours after surgery
100% 98%
 Received treatments to prevent blood clots within 24 hours
100% 98%
 Heart Surgery patients whose blood sugar is kept under good control in the days right after surgery

100% 96%
 Surgery patients who are actively warmed in the operating room or who have near-normal body temperatures
N/A N/A N/A
 Surgery patients with appropriate hair removal
100% 100%
 Surgery patients on beta blocker who received beta blocker during surgery 100% 97%
 Surgery patients whose urinary catheter was removed within 2 days of surgery
98% 97%
       
 Immunizations      
 Pneumococcal Immunization  N/A N/A N/A
 Influenza Vaccination
99% 90%
       
 Stroke Care      
 Received treatments to prevent blood clots  97% 92%
 Received medicine to break up a blood clot within 3 hours after symptoms started
91% 60%
 Received medication to reduce complications from blood clots
100% 97%
 Received anticoagulation therapy for a certain type of irregular heartbeat
100% 95%
 Received a prescription for a Statin upon discharge
91% 93%
 Received a prescription for a blood thinner upon discharge
100% 99%
 Received written educational materials about stroke care and prevention during the hospital stay
81% 85%
 Evaluated for rehabilitation services
100% 97%

 = Better
 = Same
 = Worse


1
 Outcome quality data is based on mortality. In other words, it evaluates the number of patients admitted to a hospital versus the number of patient deaths that occur at a hospital. Outcome quality data is often risk-adjusted, taking into consideration the complexity of each patient's case and their likelihood to survive based on their specific condition and diagnosis. This score is provided by Premier Clinical Adviser.

2 Process quality data is based on the hospital's frequency of following best practices or processes that have been shown through research to deliver the best results for most patients. So for example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this process is followed, this is an industry-wide quality measure. Unless otherwise noted, the national average data reflects the average of all CMS scores as reported on CMS Hospital Compare.

*Refers to average scores as reported by the Joint Commission.

We know you have many choices for hospital care and that you often choose your hospital based on location or recommendations from your doctor. But we also know that you want the highest quality care, in the safest environment, with stellar customer service for yourself, your family and your friends.

As your community hospital, it is our responsibility to openly share all the information you need to make informed decisions. This means we'll show you our scores - high and low - in an easy-to-understand format. We believe this information will help in choosing the best hospital for you and your family.

This information also helps show us what we are doing well and identifies the areas we must focus on to continuously improve the quality of care and customer service we deliver, even when our scores are better than the national average.

If you have any concerns regarding patient care quality or customer service at Baton Rouge General, we'd like to hear from you. We're truly committed to continuous growth and improvement and welcome your feedback.

For quality, safety or customer service concerns, please email satisfaction@brgeneral.org or call (225) 387-7767 or (225) 763-4040. 

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
The U.S. Department of Health and Human Services has begun collecting patient satisfaction data for hospitals. In an effort to provide consumers with "apples to apples" comparison data, they use a standardized survey tool often referred to as Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS surveys patients at random and compares our data to data of other hospitals across the U.S.

National data takes longer to collect, but to show you the most current data we have, below is a comparison of the most recent national data available (
October 2012 - September 2013) and the most recent data we have for Baton Rouge General (October 2012 - September 2013).

Combined with quality data, patient satisfaction information helps hospitals identify areas in need of improvement and help you when choosing a hospital. 


 = Better
 = Same
 = Lower
HCAHPS Patient Satisfaction Data
October 2012 - September 2013 
Compared to others  Baton Rouge General National Average
 Would definitely recommend this hospital to others 78% 71%
 Always had good communication with nurses
81% 79%
 Always received help from the staff as soon as it was requested
63% 67%
 Always had good communication with doctors 84% 81%
 Hospital was always clean 71% 73%
 Pain was always well controlled 73% 71%
 Staff always explained medications before giving them 65% 64%
 Staff always provided needed information for at-home recovery 85% 86% 
 Area around the room was always kept quiet at night 72% 61%
 Rated the hospital 9 or 10 on 0 - 10 scale 75% 71%
The patient outcomes and satisfaction information presented here is representative of data collected by third-party, nationally recognized organizations. Where available, performance of the average hospital in Louisiana and in the United States also is displayed. The information presented within this website may not be reproduced or distributed in any manner without the express written permission of Baton Rouge General Medical Center.

While we have attempted to ensure the accuracy of the data displayed here, we make no representations or warranties, expressed or implied, as to the accuracy or completeness of the information reported. Likewise, we make no representations or warranties, expressed or implied, as to the accuracy of the comparative data for hospitals in Louisiana and the nation.

Baton Rouge General assumes no legal liability or responsibility for any errors or omissions in the information or for any loss or damage resulting from the use of any information contained within this quality and customer satisfaction data.

This information is not intended to provide medical advice or to offer any guarantee regarding the services Baton Rouge General Medical Center provides patients. Deciding on treatment options and choosing a hospital are decisions you should make by talking with your physician. You should not attempt to choose a hospital based solely on statistics and descriptions such as those given here.

Links to other sites are not endorsements by Baton Rouge General, and we do not have any control over or responsibility for the content of these sites.

References to other organizations do not imply an endorsement by those organizations of Baton Rouge General's services or analyses.

By accessing the information presented throughout this website and its related content, you consent to and abide by these disclaimers and you understand the limitations.

Notable Awards & Recognition

At Baton Rouge General, we are driven by a culture of performance excellence at every level. Our reputation as a national and local quality leader is a reflection of the dedication of each and every member of our team to the highest standards of quality and safety for our patients. Importantly, recognitions and achievements demonstrate our unwavering commitment to delivering the highest quality care for our community. 

Patient Safety and Quality

  • Baton Rouge’s only ‘A’-rated hospital for patient safety – Leapfrog Group, 2012, 2013, 2014
  • Top Performer’ hospital for heart failure, heart attack, surgical care and pneumonia – The Joint Commission, 2013
  • #1 in Greater Baton Rouge for Overall Medical Care - CareChex, 2015

Heart and Vascular Care

  • #1 in the State for Heart Failure Treatment - CareChex, 2015
  • #1 in the State for Heart Attack Treatment - CareChex, 2015
  • #1 in Greater Baton Rouge for Vascular Surgery - CareChex, 2015
  • 5-star rated for Treatment of Heart Failure - HealthGrades, 2015

Cancer Care

  • #1 in Greater Baton Rouge for Cancer Care - CareChex, 2015
  • Outstanding Achievement Award (OAA) - American College of Surgeons Commission on Cancer      

women's health

  • #1 in Greater Baton Rouge for Women's Health - CareChex, 2015
  • Recertified as a GIFT (Guided Infant Feeding Techniques) facility through 2013
  • Breast Imaging Center of Excellence - American College of Radiology

Senior Care

  • Nurses Improving Care for Healthsystem Elders (NICHE) Hospital
  • “Senior-Friendly” Recognition - NICHE

Orthopedic Care

  • # in the State for Orthopedic Care - CareChex, 2015
  • #1 in Greater Baton Rouge for Hip Fracture Repair - CareChex, 2015
  • Blue Distinction Center+ for quality and efficiency in Knee and Hip Replacement - Blue Cross and Blue Shield of Louisiana

NEUROLOGICAL CARE

  • #1 in Greater Baton Rouge for Neurological Care - CareChex, 2015
  • 5-star rated for Treatment of Stroke - Healthgrades, 2015

Critical Care

  • #1 in Greater Baton Rouge for Pulmonary Care - CareChex, 2015
  • 5-star award recipient for Treatment of Respiratory Failure - Healthgrades, 2015
  • 5-star award recipient for Treatment of Pneumonia - Healthgrades, 2015

BLUEBONNET

Address:8585 Picardy Avenue
Baton Rouge, LA, 70809
(225) 763-4000

MID CITY

Address:3600 Florida Boulevard
Baton Rouge, LA, 70806
(225) 387-7000