Quality of Care Scores

Everyone's talking about the importance of quality in healthcare, but what does quality mean? When comparing hospitals, quality is measured in two different ways - using outcome data and process data.

Outcome quality data is based on mortality. In other words, it evaluates the number of patient deaths that occur at a hospital expressed as a percent of the total number of patients in the hospital. Outcome quality data is often risk-adjusted, taking into consideration the complexity of each patient's case and his or her likelihood to survive based on his or her specific condition and diagnosis.

Process quality data is based on the hospital's frequency of following the best practices, or processes that have been shown through research to deliver the best results for most patients. For example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this action or process is followed, this is an industry-wide quality measure.

While the two measures are very different, both are tracked by nationally recognized organizations and help hospitals identify areas in need of improvement.

 

Outcome Quality Data 1
for Baton Rouge General
October – December 2012

Compared
to expected

BRG Expected
Overall Mortality Rate
BETTER 2.52% 2.94%
       
Process Quality Data 2
for Baton Rouge General
October – December 2012
Compared
to Others

BRG National
Average

Heart Attack (AMI)
     
Aspirin at arrival
SAME
99%
99%
ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
BETTER
100%

97%

Aspirin at discharge
SAME 99% 99%
Beta Blocker
BETTER 100% 99%
Primary PCI received within 90 minutes of hospital arrival
SAME 94% 94%
Statin prescribed at discharge
SAME
98% 98%
       
Heart Failure
     
Evaluation of Left Ventricular Systolic (LVS)
BETTER
100%

99%

ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
SAME 99% 99%
Discharge instructions
SAME 93% 93%
       
Pneumonia
     
Blood cultures performed within 24 hours of hospital arrival for ICU patients
BETTER
100% 98%
Initial ER blood culture performed prior to administration of antibiotics
BETTER 100% 97%
Appropriate antibiotic received for Immunocompetent patients
WORSE 81% 95%
       
Surgical Care Improvement/Infections Prevention (SCIP)
     
Preventative antibiotic(s) administered 1 hour prior to incision
BETTER 100% 98%
Appropriate preventative antibiotic(s) stopped within 24 hours after surgery
SAME 98% 98%
Preventative antibiotic(s) stopped within 24 hours after surgery
BETTER
99% 97%
Treatments ordered by doctor to prevent blood clots
WORSE 97% 98%
Received treatments to prevent blood clots within 24 hours
BETTER 98% 97%

Heart Surgery patients whose blood sugar is kept under good control in the
days right after surgery

BETTER
100% 96%
Surgery patients who are actively warmed in the operating room or who have
near-normal body temperatures
SAME 99%
99%
Surgery patients with appropriate hair removal 
BETTER 100% 100%
Surgery patients on beta blocker who received beta blocker during surgery
BETTER 100% 96%
Surgery patients  whose urinary catheter was removed within 2 days of
surgery
BETTER
97% 95%
       
Immunizations
     
Pneumococcal Immunization
BETTER 98% 90%
Influenza Vaccination
BETTER 96%
85%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 Outcome quality data is based on mortality. In other words, it evaluates the number of patients admitted to a hospital versus the number of patient deaths that occur at a hospital. Outcome quality data is often risk-adjusted, taking into consideration the complexity of each patient's case and their likelihood to survive based on their specific condition and diagnosis. This score is provided by Premier Clinical Adviser.

2 Process quality data is based on the hospital's frequency of following best practices or processes that have been shown through research to deliver the best results for most patients. So for example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this process is followed, this is an industry-wide quality measure. Unless otherwise noted, the national average data reflects the average of all CMS scores as reported on CMS Hospital Compare.

*Refers to average scores as reported by the Joint Commission.

We know you have many choices for hospital care and that you often choose your hospital based on location or recommendations from your doctor. But we also know that you want the highest quality care, in the safest environment, with stellar customer service for yourself, your family and your friends.

As your community hospital, it is our responsibility to openly share all the information you need to make good, informed decisions. This means we'll show you our scores - high and low - in an easy-to-understand format. We believe this information will help in choosing the best hospital for you and your family.

This information also helps show us what we are doing well and identifies the areas we must focus on to continuously improve the quality of care and customer service we deliver, even when our scores are better than the national average.

If you have any concerns regarding patient care quality or customer service at Baton Rouge General, we'd like to hear from you. As you can see, we take this Report Card seriously. We're truly committed to continuous growth and improvement and welcome your feedback.

For quality, safety or customer service concerns, please email satisfaction@brgeneral.org or call (225) 387-7767 or (225) 763-4040. 

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

The U.S. Department of Health and Human Services has begun collecting patient satisfaction data for hospitals. In an effort to provide consumers with "apples to apples" comparison data, they use a standardized survey tool often referred to as HCAHPS. HCAHPS surveys patients at random and compares our data to data of other hospitals across the U.S.

National data takes longer to collect, but to show you the most current data we have, below is a comparison of the most recent national data available (July 2011 – June 2012) and the most recent data we have for Baton Rouge General (October 2012 – December 2012).

Combined with quality data, patient satisfaction information helps hospitals identify areas in need of improvement and help you when choosing a hospital. 

HCAHPS Patient Satisfaction Data 
for Baton Rouge General

 Compared
to others

 BRG

National
Average

Would definitely recommend this hospital to others

 BETTER

 77%

 71%

Always had good communication with nurses

 BETTER

79%

 78%

Always received help from the staff as soon as it was requested

 LOWER

 63%

 66%

Always had good communication with doctors

 BETTER

 83%

 81%

Hospital was always clean

 LOWER

68%

 72%

Pain was always well controlled

LOWER

 69%

 71%

Staff always explained medications before giving them

LOWER

 61%

63%

Staff always provided needed information for at-home recovery

LOWER

 83%

84%

Area around the room was always kept quiet at night

 BETTER

69%

 60%

Rate the hospital 9 or 10 on 0 - 10 scale

     BETTER

 73%

 70%

The patient outcomes and satisfaction information presented here is representative of data collected by third-party, nationally recognized organizations. Where available, performance of the average hospital in Louisiana and in the United States also is displayed. The information presented within this website may not be reproduced or distributed in any manner without the express written permission of Baton Rouge General Medical Center.

While we have attempted to ensure the accuracy of the data displayed here, we make no representations or warranties, expressed or implied, as to the accuracy or completeness of the information reported. Likewise, we make no representations or warranties, expressed or implied, as to the accuracy of the comparative data for hospitals in Louisiana and the nation.

Baton Rouge General assumes no legal liability or responsibility for any errors or omissions in the information or for any loss or damage resulting from the use of any information contained within this quality and customer satisfaction data.

This information is not intended to provide medical advice or to offer any guarantee regarding the services Baton Rouge General Medical Center provides patients. Deciding on treatment options and choosing a hospital are decisions you should make by talking with your physician. You should not attempt to choose a hospital based solely on statistics and descriptions such as those given here.

Links to other sites are not endorsements by Baton Rouge General, and we do not have any control over or responsibility for the content of these sites.

References to other organizations do not imply an endorsement by those organizations of Baton Rouge General's services or analyses.

By accessing the information presented throughout this website and its related content, you consent to and abide by these disclaimers and you understand the limitations.

BLUEBONNET

Address:8585 Picardy Avenue
Baton Rouge, LA, 70809
(225) 763-4000

MID CITY

Address:3600 Florida Boulevard
Baton Rouge, LA, 70806
(225) 387-7000