When you go to the hospital, you shouldn’t have to worry about whether or not you will receive quality care. You should expect it. You should expect to be treated with dignity and respect by every staff member you encounter. You should expect that you will be kept safe from additional harm and that you will receive care in a timely manner. You should also expect to receive medical care that is the combination of patient values, clinical expertise and research evidence at an affordable price. That’s quality care. As the highest quality healthcare provider in the capital region, we work continuously to improve our processes in order to consistently and reliably meet or exceed our patients’ expectations.