We know you have many choices for hospital care and that you often choose
your hospital based on location or recommendations from your doctor. But
we also know that you want the highest quality care, in the safest environment,
with stellar customer service for yourself, your family and your friends.
As your community hospital, it is our responsibility to openly share all
the information you need to make informed decisions. This means we'll
show you our scores - high and low - in an easy-to-understand format.
We believe this information will help in choosing the best hospital for
you and your family.
This information also helps show us what we are doing well and identifies
the areas we must focus on to continuously improve the quality of care
and customer service we deliver, even when our scores are better than
the national average.
If you have any concerns regarding patient care quality or customer service
at Baton Rouge General, we'd like to hear from you. We're truly
committed to continuous growth and improvement and welcome your feedback.
For quality, safety or customer service concerns, please email
firstname.lastname@example.org or call (225) 387-7767 or (225) 763-4040.
Hospital Consumer Assessment Of Healthcare Providers And Systems (HCAHPS)
U.S. Department of Health and Human Services has begun collecting patient satisfaction data for hospitals. In an effort
to provide consumers with "apples to apples" comparison data,
they use a standardized survey tool often referred to as
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS surveys patients at random and compares our data to data of other
hospitals across the U.S.
National data takes longer to collect, but to show you the most current
data we have, below is a comparison of the most recent national data available
(July-September 2016) and the most recent data we have for Baton Rouge
General (July-September 2016).
Combined with quality data, patient satisfaction information helps hospitals
identify areas in need of improvement and help you when choosing a hospital.
HCAHPS Patient Satisfaction Data
July - September 2016
Compared to others
Baton Rouge General
Would definitely recommend this hospital to others
Always had good communication with nurses
Always received help from the staff as soon as it was requested
Always had good communication with doctors
Hospital was always clean
Pain was always well controlled
Staff always explained medications before giving them
Staff always provided needed information for at-home recovery
Area around the room was always kept quiet at night
Rated the hospital 9 or 10 on 0 - 10 scale