They were very professional.
They was Great.
I was seen promptly even though I was early. The nurse took more time with me than the NP.
Keep up the good service!
Glad to hear my machine is working fine.
This was the first time I saw Ms. Newton. She was quick to get to the point with my results of my CPAP history, she talked about what I am doing and wanted me to continue with my routine. She was very professional.
All nurses, speciality, in ICu, were great.
Dedra was exceptionally knowledgeable and very pleasant to deal with. I really enjoyed talking to her, and I thank her very much for her time and her patience.
I would like to be able to either order my CPAP supplies online or be able to get automatic notifications regarding getting CPAP supplies on a monthly basis. That's the only thing I have to remember myself to call to order my supplies, and I have to go by the office to pick them up. It would be good and convenient if they could just be sent by the mail, or we get reminders each month that CPAP supplies are available for us to pick up. That's it.
Everything was very professional
This is a wonderful group of professional .
The provider was knowledgeable and interested in me.
Great service with a smile!
Very friendly and patient working with you.
I like the staff.
This was a good visit and experience. I have had previous negative interactions which were closer to time when the General took over so there was transitioning. I had a very long wait simply to get supplies. My recent experience was much better so I mention it here to show that I noted the improvement in service.
Each visit has been helpful and comforting.
I was rushed out.
I felt that there was a need for the NP to be somewhere else so she was in a hurry to finish with me. Some information was repetitive rather than helpful. However, she did thoroughly answer my questions.
Great Staff and Great Experience
Went very well
Dedra takes her time with me to explain everything.
I'll say I like the environment there. They make fill at home. If have any questions they would answer it to the best of ability. Doc makes you feel at home when she comes in to see you. I'll recommend y'all to every body
Office was clean and everyone was focused on my visit while in their presence
Parking at this facility is difficult for my disability Unable to make payments with personal checks. Too many changes with this department. Overall staff and availability of facility is wonderful
I'll see ya next year! I really have nothing else to say it was all answered in the questions before this. Thanks
Mrs Dedra is very professional
The staff and the nurse and doctors are very respectful. They listen to everything that you want to talk about. They give you all the answers that you need and suggestions, and they try to make sure that you're satisfied with the services and any questions that you need answered. Thank you.
The staff is great, It is just a waste pf time and money for me to go there. I have 2 cpap machines one at home and one at my camper (I sleep there 3 nights a week for work). Insurance won't allow data from more than 1 machine, even though it doesn't overlap. So, for the past 10 years, I go in for my appointment and I'm told I'm not in compliance and insurance isn't going to pay for anything. So, lost time from work + co-pay= $225. 2 sets of supplies=$229. So it costs me $ 504 to buy supplies. A better option needs to be found. I don't understand why I need a prescription to buy consumable supplies.
It took three, possibly four days to get someone. I finally had to ask for a manager to try to get an appointment because I missed my appointment in June, wasn't on my calendar, and they documented it as a no-show. But when I called to see when my appointment was, it took several days. And that telephone tag with one girl, she was calling me back. One girl I talked to before her did not get back with me and she said she would. And then finally I called for an office manager and got an appointment very quickly. So it's all good.
The staff and nurse were very helpful and helpful I always have a great experience when I visit them thanks a lot.
For the first time since I've been seen here, I had to wait to be seen and to get my supplies. Appointment was at 1 pm, I was told to get there 15 minutes early, but i got there 20 minutes early. Wasn't called to the back until 120, and not seen
Enlightening and informative.
The time spent waiting to see the provider and then waiting in the waiting room for the longest time to get new appliances for my machine is very frustrating. Especially when waiting to see one of the respiratory therapist/assistant was too long of a wait. Last appointment I had to leave without getting new appliances for my machine because the weight was way too long.
I don't understand why I should come to the office to check my machine, and my machine isn't checked. The provider print it out how I was doing with my machine and gave me a copy and that was it. Wasn't even in the room with me for five minutes. I drive an hour there and back. I'm elderly and I'm not happy with that. Can't we just get a simple phone call and talk five minutes and not have to come to the office unless absolutely necessary?? I would be happy to pay my co-pay still. Nothing against the person I saw, she seemed to be very sweet and knowledgeable. I enjoyed visiting with her.
Friend, knowledgeable staff.
Dr Dedra's nursing assistant was very helpful with a difficult insurance and prescription situation, returned calls, and communicated well. I unfortunately don't remember her name, but she was very patient and I appreciate how well she kept on top of things.
Grade A
On time Excellent communication Questions answered expertly Great experience
Staff is great, doctors are great, supplies lady is great, everything is great BUT it is completely unacceptable to have to wait 2 months or longer to see a doctor when you are already a patient. That is ridiculous. Plus they are so busy it is hard to get someone on the phone some days. Not the staffs fault not complaining about them at all.
Very professional
On time, staff was respectful and kind.
Learned some great tips on how to better utilize my CPAP machine.
All the staff was friendly and showed respect for the individual.
The whole staff work in a professional manner. I have never had any complaints since I have become a patient
Everything was great and done in a timely fashion.
The front office has no leeway to help reschedule appointments. The office is overcrowded/overbooked every time I've been there.
Respond to needs requests
Saw the provider in a very timely manner. My primary care doctor requesteddocuments be sent to the insurance company and they were done the same day. Great job thank you.
In talking with the doctor, I was given very good advice on how to take my night meds and the best way to wear my CPAP.
Kind and helpful.
Great people always kind and respectful
They need to improve their call back when people call about supplies or information about companies where you get your supplies. I find that's a problem that I don't hear back from them and I have to call several times.
On my last visit I had a problem that needed to be addressed before surgery the next day. The office fit me in that day and handled the issue with my CPAP immediately. Very thankful that they were so accommodating.
I would like to flip up my, I don't know what you call that little machine. I guess it's, but anyway there's a piece, oh the mouthpiece has come loose and I need to replace it. How do I go about doing that?
Thank You
Always professional and kind
Dedra was very personable, very patient. She answered all of my questions. I felt very comfortable. Thank you.
Very nice doctor
Enjoyable visit
Yes, the staff was very courteous, very professional and I was very happy with my visit. It was efficient and fast. So thank you so much. Bye, bye.
Dedra is awesome. Very polite and engaging. I enjoyed my experience with her.
Professional
Always exceptional and professional and courteous services I feel like royalty when I enter the door from the front to the back VIP
did not even send scrip to right provide
Someone had a seizure while I was there so my visit was delayed. Emergencies always take precedence so I have ZERO complaint.
Very pleasant & informative
I'm very pleased with the services and staffs quality of care for their clients.
Morning appointments are more efficient than afternoon appointments.
Everything was great about my visit except the wait time.
I haven't really seen my doctor in like three years now. It's always one thing or another. But like I said, he just ... I don't see him. Just somebody else. So I don't like that.
The staff is very welcoming
Nice lobby, nice receptionist; all was nice.
They took care of my problems and needs.
The Staff were informative and friendly..
Wait time is unacceptable. I rescheduled my last visit because it wax 30 minutes past my appointment time but had six patients in before me.
Provider was very professional.
My appointment was for 2:15 but the reminder I got said it was for 2:00 so I got there at 1:45 to be 15 minutes early. But I didn't get brought back from the waiting room until 2:50. I had to leave by 3:00 to get to carpool to pick up my child so the provider spent less than 5 minutes with me.
I got information I needed and didn't understand it. All went well.
I've always been completely satisfied - extremely competent, professional, respectful! Highly recommended!!
Dedra Newton takes very good care of me.
Very nice staff and love that you don't have a long wait when you go.
Very professional staff!!
It was very nice to get my supplies right on the spot.
Fast, friendly, professional service. I have already sent a new customer to them.
Dr. Newton was very patient and consistent.
Went smooth
Everyone at the Louisiana Sleep Foundation are always helpful, knowledgeable and easy to work with. My visits there are a pleasure, and they always take good care of me. Many thanks to the Sleep Foundation for their kindness and professionalism.
I really like the care that I get from LSF
The staff greeted me with a smile and was very polite also the doctor was very professional and had a beautiful personality thank you all for your time and patience.
Everyone was very nice & liked their job. I enjoy going there once a year.
Waiting 45 minutes is unacceptable in my opinion
Everyone was courteous. I didn't feel like I was being rushed out so that taken take the next patient. I felt important and I would recommend anyone else having problems with sleeping to Louisiana Sleep foundation at Baton Rouge General
Good quick service
On more than one occasion, my wife and I were forgotten in the lobby, waiting over an hour. This time myself and several others waited over an hour just to receive supplies. For an office that does not have triage and has patients with sleep issues...this should never happen. If the tech who handles supplies is overwhelmed, someone else should step in to assist. Other than that, very cordial staff.
Completely satisfied
I waited for over an hour after my scheduled appointment time to be seen.
Great experience
Last year with a different insurance I had a difficult time getting my CPap supplies. New year new insurance will see how it goes
It almost seemed as if the provider was not interested. She didn't even sit down with me. She was in and out in less than 5 minutes.
Pleasant
No problems
All of the staff were friendly and polite as always!
Keep up the good work
Very nice, took me 30 minutes earlier than my appointment, explained my sleep apnea machine test results and then was AMAZING about explaining equipment replacement!
The provider that I saw was like a friend I could easily relate to. Conversation was good and all opinions were expressed. Office staff was right on top of their game. I barely sat down before I was called, and all of my needs were cared for and questions answered.
They were very great people and I probably would recommend them to somebody else. That's it.
Dr. and staff are superior.
It can be difficult to reach provider by phone.
Service was better than it was 2 yrs ago. However, I called 4 or 5 times trying different extensions before I got someone to answer the phone. I did get a call in the afternoon from one of the messages I had left in the morning. She made me an appointment for the next day.
A patient came and complained about never getting her calls returned. The front desk did what they could to take care of her. My past experience has been the office/nurse generally don't call back timely. Patients seemed to be packed in the waiting room. I was the 3rd person in line to check out from my appointment. That's not been my experience at other medical appointments.
Dedra was great. Thank you.
Staff help needs to get a little pep in there step when getting supplies after doctor visit so you don't wait 30 minutes just for a new mask and hose
Front desk was friendly. The doctor was very helpful and listen to all of my concerns. The experience was delightful and helpful. Thank you
rx was to be called in but was not.
I had a great experience there at the office. Everything was really nice. And so far, it has been nice since I started coming there. So I appreciate you guys and the service that you've given me and all that you do. And keep up the good work and everything is fine. Thank you.
Well satisfied
All personnel are friendly, easy to talk with and helpful.
Great Doctors I have been a patient for 10 are more years
Good attitudes overall . Professional and knowledgeable. Excellent bedside manner. Really caring attitude
I had to wait 25 minutes for the NP. I think that was too long. I can't be over. 15 minutes late for the appointment so I shouldn't have to wait for that NP.
Was told to return in 6 weeks but at check out was told it had to be 9 weeks because of no appointments. This office seems to have a large patient load and getting appointments is sometime hard.
I always feel like the way I feel matters.
The readings they got off of my card wasn't accurate because I use my sleep machine every night and yet I didn't have enough hours for the insurance.
Other than to get my CPap checked I don't even know why I was there.
Very professional and people orientated listen and care for their patients
It can be difficult to get problems solved by phone. Getting through the phone tree and then getting a response can be a problem.
I was given the wrong chip for my Cpap machine. Have left messages for two days No response yet I am using machine without chip.
I feel like royalty when I enter the door from the front to the back awesomely awesome professional and courteous services
I'm satisfied with my visit as well with my provider!!
They are on their job and very respectful with the people answer all the questions that we ask.
The entire staff was very polite and professional
Everyone was was extremely polite and knowledgeable. Great staff no complaints at all
All was good.
Very knowledgeable and professional.
So to start off with, when you call the office, regardless of whether you're looking for CPAP supplies or an appointment, no one ever seems to answer the phone. When you get there first thing in the morning, it's like herding cattle. They're just interested in getting people in and people out. My insurance pays for me to see a doctor, not a physician's assistant and not a nurse. And they never call you back. And then you get multiple notices for appointments at different times. And when I brought this up at the office, no one could provide a satisfying answer. So the woman that I did see, I felt rushed me through again, didn't answer my questions. They rely on certain questionnaire to determine how well you're sleeping. And they only take 30 days of data. So I use it every day.
Very pleasant
You can make an adjustment on my machine around.I got slept so good last nighthank you
Everything was treated very professional
Everything was very well, very, very well. I really enjoyed that visit. Thank you all.
Did not listen to what I had to say about not sleeping . Said machine could not determine whether I was sleeping or awake which I knew.Does not help that I only sleep 3 to 4 hours most nights!!!!
Every one that I spoke to or came in contact with was extremely kind, patient and extremely helpful. I am very slow I use a walker no one rushed or spoke unkind to me. You have a wonderful Staff. .Thank you may God continue to Bless you all.
Extremely confident staff!
Professional and very friendly environment.
The assistant was very, polite, professional & explained what was happening & reassured me she would refer me to a provider for material I needed for my cpap as I requested & I receive a call today from provider. I appreciated that! The NP took time to explain my results, what the report meant in a way that was simple & I was able to understand. Also, seemed concerned about my health & needs with providing teaching that was helpful. Thanks for a great experience!
The help was excellent. Sometimes it's just really difficult to book an appointment. That's all.
The doctor was very helpful and knowledgeable and kind
Staff, job well done. Thank you. See you in the next year. Thanks.
They were very courteous and give me the information I needed to know about the printouts on my meter. Thanks so much for the visit.
Done in a timely manner
Dedra, as always, was personable, informative, and thorough. When I mentioned dry mouth she immediately gave advice and instructions, and then ordered equipment pertinent to my situation. Dedra is an outstanding medical professional and a superb ambassador for the Sleep Foundation.
Everyone is very professional, attentive to your questions and need. THANK YOU!!!!
Other than them running 20-25 minutes late, it was fine.
Pleasant
She was very professional. She was very courteous. And she listened to everything that I said, looking at me in the eyes with respect to me. I was very pleased with the way the lady handled herself with me. And I'm looking forward to seeing her again. Thank you.
Less what time would be greatly appreciated.
Great service
I was very satisfied with my experience at Louisiana Sleep Foundation. They answered all my questions, set up my new CPAP. Everything was great. I appreciate it.
The staff is always friendly and respectful. They are a pleasure to see and provide for my needs.
I ended up seeing the PA and she did a great job. So, I want to give her a pat on the back.
Great treatment
The staff were pleasant and worked in a very timely manner. The waiting area and patient rooms were neat and clean. It all made for a pleasant experience.
I had to wait a while before I saw anyone, but everyone was very courteous. I did get to see Dedra Newton, and she was very thorough about my care, and I was very pleased about that. I had a few questions about my prescription after I got it, but it's probably because it's a new prescription, and the insurance might have said that I had to get it filled every 30 days, instead of a 90-day prescription. Other than that, I was very pleased. Thank you.
Awesome providers office
It was a good experience.
Everything went smoothly for my appointment. In face it was ahead of my scheduled time.
Great staff!
This provider always takes good care of me. They take time to answer any questions I have.
Satisfied with staff and treatment.
Thank You For Your Service And Support I Appreciate Everyone Help ?
Always an excellent visit.
I had called several times to get them to send whatever is needed for my son to get his supplies for his CPAP machine but they never did.
Liked my experience
Very satisfied.
Dedra has a bubbly personality and explains the goals to achieve clearly. Quick and to the point. No time wasted.
The environment was clean, inviting, and well taken care of. Everyone acted professionally.
Was difficult to get a call back about supplies
Y'all need to check the numbers that y'all are calling.
Everyone was courteous and well informed. Dedra was so great a t listening and explaining everything. Great personality.
Thanks to all, especially Dedra Newton, FNP, who has been following my sleep treatment for some time. 5 stars!
Great Doctors and friendly staff
All staff were very professional and courteous
Very professional and knowledgeable NP
There always kind and courtesy and on time.
I am still trying to get resolution to my issues, three days and several phone calls later. Totally unacceptable!!
The whole staff is great!
Dr. Very sweet
Everyone was fantastic
Everything was very professional
I had to cancel an original appointment. I did so online. When I called to reschedule, no one answered the phone for several attempts.
No response from office
Very informative
Dedra Newton was very knowledgeable and professional. She was very helpful.
Check out poor. Had to Waite for staff to handle new patience Normal check out was closed.
I had a very good experience and I'm happy to go back again and I will recommend if I have to. Thank you.
Well, I thoroughly enjoyed the professionalism of the staff at the receptionist's desk all the way back to the other professionals. They were very responsive to my questions. They listened attentively. And most of all, they placed me in a comfort zone being there.
I have been coming to The Sleep Foundation for quite some time. Dr. Newton has been great & helpful!
This is my first time visiting a sleep specialist and the experience has been phenomenal! The entire team made the visit and sleep study extremely comfortable and explained everything in great detail. I will continue to come here for all of my sleep needs.
It's a great place. Everyone is kind. Dedra Newton is amazing. She used to be my PCP doctor before. She really cares about her patience.
Staff complaining about new system. Staff unprofessional acting. Long lines.
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