I got information I needed and didn't understand it. All went well.
I've always been completely satisfied - extremely competent, professional, respectful! Highly recommended!!
Dedra Newton takes very good care of me.
Very nice staff and love that you don't have a long wait when you go.
Very professional staff!!
It was very nice to get my supplies right on the spot.
Fast, friendly, professional service. I have already sent a new customer to them.
Dr. Newton was very patient and consistent.
Went smooth
Everyone at the Louisiana Sleep Foundation are always helpful, knowledgeable and easy to work with. My visits there are a pleasure, and they always take good care of me. Many thanks to the Sleep Foundation for their kindness and professionalism.
I really like the care that I get from LSF
The staff greeted me with a smile and was very polite also the doctor was very professional and had a beautiful personality thank you all for your time and patience.
Everyone was very nice & liked their job. I enjoy going there once a year.
Waiting 45 minutes is unacceptable in my opinion
Everyone was courteous. I didn't feel like I was being rushed out so that taken take the next patient. I felt important and I would recommend anyone else having problems with sleeping to Louisiana Sleep foundation at Baton Rouge General
Good quick service
On more than one occasion, my wife and I were forgotten in the lobby, waiting over an hour. This time myself and several others waited over an hour just to receive supplies. For an office that does not have triage and has patients with sleep issues...this should never happen. If the tech who handles supplies is overwhelmed, someone else should step in to assist. Other than that, very cordial staff.
Completely satisfied
I waited for over an hour after my scheduled appointment time to be seen.
Great experience
Last year with a different insurance I had a difficult time getting my CPap supplies. New year new insurance will see how it goes
It almost seemed as if the provider was not interested. She didn't even sit down with me. She was in and out in less than 5 minutes.
Pleasant
No problems
All of the staff were friendly and polite as always!
Keep up the good work
Very nice, took me 30 minutes earlier than my appointment, explained my sleep apnea machine test results and then was AMAZING about explaining equipment replacement!
The provider that I saw was like a friend I could easily relate to. Conversation was good and all opinions were expressed. Office staff was right on top of their game. I barely sat down before I was called, and all of my needs were cared for and questions answered.
They were very great people and I probably would recommend them to somebody else. That's it.
Dr. and staff are superior.
It can be difficult to reach provider by phone.
Service was better than it was 2 yrs ago. However, I called 4 or 5 times trying different extensions before I got someone to answer the phone. I did get a call in the afternoon from one of the messages I had left in the morning. She made me an appointment for the next day.
A patient came and complained about never getting her calls returned. The front desk did what they could to take care of her. My past experience has been the office/nurse generally don't call back timely. Patients seemed to be packed in the waiting room. I was the 3rd person in line to check out from my appointment. That's not been my experience at other medical appointments.
Dedra was great. Thank you.
Staff help needs to get a little pep in there step when getting supplies after doctor visit so you don't wait 30 minutes just for a new mask and hose
Front desk was friendly. The doctor was very helpful and listen to all of my concerns. The experience was delightful and helpful. Thank you
rx was to be called in but was not.
I had a great experience there at the office. Everything was really nice. And so far, it has been nice since I started coming there. So I appreciate you guys and the service that you've given me and all that you do. And keep up the good work and everything is fine. Thank you.
Well satisfied
All personnel are friendly, easy to talk with and helpful.
Great Doctors I have been a patient for 10 are more years
Good attitudes overall . Professional and knowledgeable. Excellent bedside manner. Really caring attitude
I had to wait 25 minutes for the NP. I think that was too long. I can't be over. 15 minutes late for the appointment so I shouldn't have to wait for that NP.
Was told to return in 6 weeks but at check out was told it had to be 9 weeks because of no appointments. This office seems to have a large patient load and getting appointments is sometime hard.
I always feel like the way I feel matters.
The readings they got off of my card wasn't accurate because I use my sleep machine every night and yet I didn't have enough hours for the insurance.
Other than to get my CPap checked I don't even know why I was there.
Very professional and people orientated listen and care for their patients
It can be difficult to get problems solved by phone. Getting through the phone tree and then getting a response can be a problem.
I was given the wrong chip for my Cpap machine. Have left messages for two days No response yet I am using machine without chip.
I feel like royalty when I enter the door from the front to the back awesomely awesome professional and courteous services
I'm satisfied with my visit as well with my provider!!
They are on their job and very respectful with the people answer all the questions that we ask.
The entire staff was very polite and professional
Everyone was was extremely polite and knowledgeable. Great staff no complaints at all
All was good.
Very knowledgeable and professional.
So to start off with, when you call the office, regardless of whether you're looking for CPAP supplies or an appointment, no one ever seems to answer the phone. When you get there first thing in the morning, it's like herding cattle. They're just interested in getting people in and people out. My insurance pays for me to see a doctor, not a physician's assistant and not a nurse. And they never call you back. And then you get multiple notices for appointments at different times. And when I brought this up at the office, no one could provide a satisfying answer. So the woman that I did see, I felt rushed me through again, didn't answer my questions. They rely on certain questionnaire to determine how well you're sleeping. And they only take 30 days of data. So I use it every day.
Very pleasant
You can make an adjustment on my machine around.I got slept so good last nighthank you
Everything was treated very professional
Everything was very well, very, very well. I really enjoyed that visit. Thank you all.
Did not listen to what I had to say about not sleeping . Said machine could not determine whether I was sleeping or awake which I knew.Does not help that I only sleep 3 to 4 hours most nights!!!!
Every one that I spoke to or came in contact with was extremely kind, patient and extremely helpful. I am very slow I use a walker no one rushed or spoke unkind to me. You have a wonderful Staff. .Thank you may God continue to Bless you all.
Extremely confident staff!
Professional and very friendly environment.
The assistant was very, polite, professional & explained what was happening & reassured me she would refer me to a provider for material I needed for my cpap as I requested & I receive a call today from provider. I appreciated that! The NP took time to explain my results, what the report meant in a way that was simple & I was able to understand. Also, seemed concerned about my health & needs with providing teaching that was helpful. Thanks for a great experience!
The help was excellent. Sometimes it's just really difficult to book an appointment. That's all.
The doctor was very helpful and knowledgeable and kind
Staff, job well done. Thank you. See you in the next year. Thanks.
They were very courteous and give me the information I needed to know about the printouts on my meter. Thanks so much for the visit.
Done in a timely manner
Dedra, as always, was personable, informative, and thorough. When I mentioned dry mouth she immediately gave advice and instructions, and then ordered equipment pertinent to my situation. Dedra is an outstanding medical professional and a superb ambassador for the Sleep Foundation.
Everyone is very professional, attentive to your questions and need. THANK YOU!!!!
Other than them running 20-25 minutes late, it was fine.
Pleasant
She was very professional. She was very courteous. And she listened to everything that I said, looking at me in the eyes with respect to me. I was very pleased with the way the lady handled herself with me. And I'm looking forward to seeing her again. Thank you.
Less what time would be greatly appreciated.
Great service
I was very satisfied with my experience at Louisiana Sleep Foundation. They answered all my questions, set up my new CPAP. Everything was great. I appreciate it.
The staff is always friendly and respectful. They are a pleasure to see and provide for my needs.
I ended up seeing the PA and she did a great job. So, I want to give her a pat on the back.
Great treatment
The staff were pleasant and worked in a very timely manner. The waiting area and patient rooms were neat and clean. It all made for a pleasant experience.
I had to wait a while before I saw anyone, but everyone was very courteous. I did get to see Dedra Newton, and she was very thorough about my care, and I was very pleased about that. I had a few questions about my prescription after I got it, but it's probably because it's a new prescription, and the insurance might have said that I had to get it filled every 30 days, instead of a 90-day prescription. Other than that, I was very pleased. Thank you.
Awesome providers office
It was a good experience.
Everything went smoothly for my appointment. In face it was ahead of my scheduled time.
Great staff!
This provider always takes good care of me. They take time to answer any questions I have.
Satisfied with staff and treatment.
Thank You For Your Service And Support I Appreciate Everyone Help ?
Always an excellent visit.
I had called several times to get them to send whatever is needed for my son to get his supplies for his CPAP machine but they never did.
Liked my experience
Very satisfied.
Dedra has a bubbly personality and explains the goals to achieve clearly. Quick and to the point. No time wasted.
The environment was clean, inviting, and well taken care of. Everyone acted professionally.
Was difficult to get a call back about supplies
Y'all need to check the numbers that y'all are calling.
Everyone was courteous and well informed. Dedra was so great a t listening and explaining everything. Great personality.
Thanks to all, especially Dedra Newton, FNP, who has been following my sleep treatment for some time. 5 stars!
Great Doctors and friendly staff
All staff were very professional and courteous
Very professional and knowledgeable NP
There always kind and courtesy and on time.
I am still trying to get resolution to my issues, three days and several phone calls later. Totally unacceptable!!
The whole staff is great!
Dr. Very sweet
Everyone was fantastic
Everything was very professional
I had to cancel an original appointment. I did so online. When I called to reschedule, no one answered the phone for several attempts.
No response from office
Very informative
Dedra Newton was very knowledgeable and professional. She was very helpful.
Check out poor. Had to Waite for staff to handle new patience Normal check out was closed.
I had a very good experience and I'm happy to go back again and I will recommend if I have to. Thank you.
Well, I thoroughly enjoyed the professionalism of the staff at the receptionist's desk all the way back to the other professionals. They were very responsive to my questions. They listened attentively. And most of all, they placed me in a comfort zone being there.
I have been coming to The Sleep Foundation for quite some time. Dr. Newton has been great & helpful!
This is my first time visiting a sleep specialist and the experience has been phenomenal! The entire team made the visit and sleep study extremely comfortable and explained everything in great detail. I will continue to come here for all of my sleep needs.
It's a great place. Everyone is kind. Dedra Newton is amazing. She used to be my PCP doctor before. She really cares about her patience.
Staff complaining about new system. Staff unprofessional acting. Long lines.
Sleep is a process, I'm still having problems. Hoping for better nights soon. Doctors are trying
Keep up the good work!
Excellent ???
Went well.
Very friendly from the front desk to the reviewing my updated information and guidance to the exam room. Ms. Dedra was a pleasure to have explaining my stats and medications. Thank you LA Sleep Foundation.
My overall care and treatment is excellent. I have never experienced anything, but respect and empathy for me well being. I have and will continue to recommend the Sleep Center to family and friends
My provider is knowledgeable and very professional. She explains things completely and listens to what I have to say. She is also very pleasant and smiling which creates a nice environment.
Professional service appreciated!
Dedra was exceptional and provided additional information relevant to what her airflow should be and the result expected. Thank you, Dedra!!!
informative/professional
Very timely and professional.
Enjoyed my visit at the Sleep
They were very knowledgeable, very helpful, and very courteous about everything that they did. So it was a great honor and privilege to talk with them, to be with them.
I waited for an hour and the provider stayed in the room with me for less than 2 min.
They run you in and out like cattle.
Called 5 times before I got an answer. This happened 4 months ago
Yes, it would have been nice that the Sleep Foundation does not accept Aetna insurance prior to me walking in for my appointment. I believe that as a patient there, I should have been informed about that when the change happened and not having to walk in and pay $118 to be seen the day of. I should have been informed months prior to when the change happened with the Sleep Foundation merging in with Baton Rouge General.
Great experience
All good!!
The nurse practitioner listened to what I had to say
Everyone was very nice. They were running behind, and they apologized for the wait.
Great job
The nurse that brought me from the waiting room to the back was not very friendly at all. I don't think she liked that I asked why it was taking so long for me to be called back when I had a 3:30 appt, I was there by 3:15-3:20 & the office filled up twice & was called back before I went back. I was the last patient called close to 4 pm. Once in the room, the nurse was very short with me & asked questions very quickly like she couldn't wait to leave the room. I've never been treated like that before with this company. My dr, nurse practitioner & front office staff are all awesome & very helpful, just the nurse that called me back has no bedside manners at all.
It was great as always
Hit or miss if phone is answered. Leave message and calls have not been returned. There is no follow up from the provider and no reminders about ordering equipment.
Everybody does well when I'm there, but to reach some Dedra or anybody, even at the front desk to make change in an appointment, I never can get anyone. Once I get that one girl, I leave word, nobody ever calls back. I'm through.
Fast service
They always nice . And help people out. That the only place I will go to.
My last visit was not the best. The NP came in a gave me a review of my usage. Even changed the settings on my machine. Then when the nurse came in at the end of my Visit she said the card was actually full and they didn't have enough information so that my insurance would pay for the supplies I needed. That I could pay out of pocket or wait 6 weeks and come back when they had enough data and get them then. How the wasn't caught before the NP came in is beyond me. I just left because I was pretty upset and not sure I could have had a conversation without losing my cool.
Everything was great.
My care consultant was great. The staff on the other had look like it was just a job for them. Personality was lacking.
It was very good to hear the doctor said that was good
Always available for me and my concerns Very professional and provide services that I need
Everything went very well. They took care of supplies and ordering medications with my Pharmacy. Very pleased!
Always treated with respect. All qyuestions answered
I had a good experience at my appointment.The staff were all friendly and knowledgeable.
The phone service is inadequate The Foundation would call me to confirm my appointment and leave a message. Every time I called back it was voicemail. They never return their calls.
They are the best team around.
Need bigger waiting room!! Wait time was 25" - I get it AND patients' times valuable too
Friendly and top notch
I really had a good experience with Ms. Dedra. She's very understanding and very considerate.
I was in and out very quickly.
Yes, I appreciate the doctors the front office and everyone over there because they treat you with courtesy as though you are a family member. They take your time with you and I'll send as many people know that needs to go. I'll send them over there. Thank you.
This provider sends several texts and/or emails to remind patients of their appointments. It would be very helpful if all of these messages included the following: "We regret that this practice no longer accepts checks."
Questions were answered in a professional and timely manner,
Yes, she's a very good doctor. She knows what I need, she explains everything to me. I feel comfortable with her and I will advise anybody to go to her because she is very good, and I'm satisfied. Thank you.
Dr. Newton listened to what was going on with me all together. She made me feel like she cared about my overall health. I felt heard.
Yes, I've called different times and never received a call back. But, when the person does answer the phone there very respectful and helpful.
See you next year
Good appointment!!
It's my opinion that it's rather silly to make somebody come in for an unnecessary office visit when you didn't even read the card in my machine basically so that I could get a prescription refill. So what that amounts to in real terms, is I had to pay $35 to get a prescription filled. That just doesn't seem right to me. If you're going to have me come into the office, let's make it meaningful and not waste my time and money. Thank you.
1.5 hours to get in and out was a bit long.... But they were trying to play catch-up since this was an appointment that they rescheduled...
The staff are very professional
Everything is fine
I was very pleased with my visit to the sleep foundation. I have gone so far as to recommend, my brother to go see y'all and thank you very much for your service. Bye.
Perfectly fine visit
Always helpful and courteous, would recommend to everyone.
Great overall experience
A solid visit
I was treated with a lot of respect
Dedra is the bomb! She's knowledgeable and friendly and speaks my language. Give more visits like THAT! Thanks!
Excellent
I'm so glad that I have this provider, I have started on cpap therapy and it has made all the difference! The staff are very helpful and nice, I learned that teeth grinding at night could be a sign of sleep apnea, so I told my daughter, hopefully she'll have a sleep study.
I was happy with my experience
I was in need of medical clearance for surgery. I left three voicemails (over 4-5 days) on the nurse line for a call back, to find out how I should proceed. I finally gave up and scheduled an appointment. The nurse called back the afternoon before my appointment, I no longer needed her assistance. When I came for my appointment, the front desk assistant seemed irritated by me and the older gentleman ahead of me. Maybe she had had a bad morning. The girl who walked me to the exam room and reviewed my history with me was sweet, but I have no idea who she is because she never told me her name or who she was. I've met with a different person each time I've had an appointment at this office over the years, so I truly don't know who's who. Apologies for the poor review.
Okay, my complaint is the provider that saw me was very friendly and nice. However, when she asked me, what pharmacy do I use? I told her the pharmacy that I use and when after the appointment an hour or two later A different Pharmacy sent me a message saying we have your prescription. It was one that I used when my regular Pharmacy had a shortage, and I couldn't find it. So I use that went as a temporary one, and somehow in the system so they say, with Baton Rouge General, they both brought you all out or whatever somewhere in computer system, that is now my default Pharmacy. And I only used it one time because there was a shortage, so even though I told her Hershey yes no one cared whether it was her or a computer glitch.
Always a pleasant experience. Courteous, informative, professional.
Very efficient and too the point.
LA Sleep Foundation is the best!
Nothing big good things to say.
Professional and caring staff!
Always very good.
Very positive and expedited in terms of timely Very professional. I was impressed.
The supplies are to expensive
As always great.
The whole staff was very professional
Very nice experience. Very satisfied with the service I received.
Best visit so far
