It was Great!!
Everyone is always very nice. You don't have to wait a long time to be called by the nurse to be seem for an appointment.
Nothing to say, always a great atmosphere. Willing to listen. They are ?
Professionalism at its finest
Ms. Hilliard was patience, kind and pleasant to talk too!!
Every thing went very well as expected. Very friendly environment.
The experience was very pleasant and I will definitely recommend these providers to others.
They were courteous when I came to the front desk, the receptionist, the nurses and my pcp listen to what I said, they explain what they were doing at each time, and they gave me directions to where I had to go to get my blood work done. I got there with no problem. And I appreciate that.
Everyone was great Michelle Hilliard was awesome.... great ?? person 2 talk to
The office was very inviting and staff definitely were professional. I really felt comfortable because this was my very first seeing Ms Michelle and establishing myself as a new patient.
The staff is always professional and nice. The office staff is wonderful!
All personal were very patient & attentive.
Yes, I would like to say that y'all handled everything in a professional manner from the front door and even leaving. And I thank God for the nurse practitioner and the doctor. And I would highly recommend them to any of my colleagues. That's it. Thank you.
Everything went very well. The staff was very friendly. They did everything properly. It didn't have long to wait at all. I enjoyed my visit. I think they did a very good job.
Very good. Very, very good.
The experience with Michelle Hilliard is always awesome. She is so people-oriented. She takes out the time to listen. She's very friendly, very caring, very concerning, and she goes above and beyond duty to make sure that her patients are very satisfied. So on the whole, we have no complaints. We really love Michelle Hilliard. She is a great doctor.
Always a pleasant office visit the staff and provider are always helpful and courteous.
The waiting room was clean my I suggest bottle water
I was very satisfied with my visit.
I have no problem everything went well and everyone were nice and considerate
Nurse Hilliard is amazing!! Very knowledgeable and helpful! She communicates appropriately and effectively!
The office staff and the medical professionals were patient, helpful, and showed concern. I was very pleased with my visit.
It's always pleasant and easy
My office visit with this provider was amazing. The office staff was awesome as well. Great job to all people that work at The Baton Rouge General Physicians Office Thank You
Enjoyed my visit everyone was right on point
Dr. Hilliard was very knowledgeable, patient, and understanding. He really helped me with my healthcare. Great doctor.
Nurse Practitioner Hilliard has always been wonderful when I visit her for any issues I have. She listens and make me feel like my health and concerns are a top priority. Thank you to the staff also for being kind and listening when needed.
The visit was a good experience from the front desk check-in to the appointment with the nurse practitioner.
I had a very good experience and I've always had a good experience with my doctor and my nurse practitioner, both very knowledgeable and very concerned and give me the information that I need. I have enjoyed my visit to the doctor's office each time that I have come. Thank you and that's all I need to say. Bye. Thank you. Bye.
Ms. Hilliard was very nice and made it easy to talk to her. She not only answered my questions but she answered my husband's question that he had concerning my health respectfully.
I enjoy the staff. Everyone is so friendly and supportive.
Michelle Hillard...Has superb bed side manners, she caring and thoughtful..and well educated.
I Love My Doctor They Give Me Med Attention I Needed Every-time I Come To My Appointment ?
The nurse practitioner was very helpful. She was very caring and kind. She listened to everything that I'm - all of my concerns, rather. And I'm very satisfied with the care that I received with her. And I will be recommending my family and friends. Thank you.
The nurse practitioner is very concerned about your health and your condition.she listens to you as a patient and explains what concerns you about your health as well as the solution for you
She did a nice job. She checked all my levels and told me I got to stay away from white bread, I got to eat more healthy, stay away from fried food. So she did an excellent job.
Very patient Dr.
Good service
The experience at this clinic was exceptional!
The were very helpful and understanding
The whole experience at Baton Rouge General Hospital was exceptionally very good.
I'm very satisfied with the provider of the service. Excellent. Thank you.
My only complaint was that the television or monitor in the waiting area was not on an 'apolitical' station.
I enjoyed my visit all the employees were very friendly and helpful
Great job!!
I've never had a situation of any kind . They have always been very kind and compassionate whenever I visit , thanks for all yall do . Have a great week
I really appreciate the way they have treated me, especially my provider nurses. I am very grateful and I also appreciate that they understand my condition, my illness, as well as my mental status. I very appreciate it and I thank them.
The whole staff was amazing
At my age, I'm thrilled to have a knowledgeable, kind, and supportive Dr. to emphasize the importance of my health, and in keeping my appointments in order to better my health.
Everything was good
Dr. Hilliard does a great job with listening to all my concerns. She makes sure all my test/procedures are done in a timely manner.
I enjoyed the fact that Dr listens to me and understands I enjoy my visit with her every time
Yes, I had a good report.
Always treated with respect and no questions is too stupid to them!!I love them!!!!
I had some blood work done and I would like to be able to get that blood work, I don't know, by either fax or email. How may I do that? Thank you.
Great experience. Always pleased. Great provider and staff support. Thanks
It made my expectation
Been going there for over fifty years!
I love how observant the doctors and nurses were.
Very professional and very prompt
The front desk worker extremely nice to the patients checking in. It starts there with healing for me being first treated so kindly
Mrs. Hilliard was very understanding and helpful. I was pleased with my visit.
Always pleasant and courteous. Listens and answers to my questions. Always makes helpful suggestions.
Very professional
As usual it was good ?
Grateful!
Great work thinks
It's good to trust medical providers that listen to your concerns and they work immediately to resolve them! Good bedside manners help a patient heal faster!
Staff was very friendly.
VERY NICE , COMPETENT PEOPLE. ??????
Thank you.
I would like for the way they with everyone keep them with good postive vibes
It was pleasant and anxiety free very friendly and on schedule
Could you please make sure lab techs have adequate help and resources. I spent nearly an hour getting labs drawn because the tech in the clinic was by herself and no one came to help her. Plus she said she was still in training. Not good to have a trainee by themselves no matter how skilled they are or how much previous experience they have. When it got close to her having to clock out she offered me and 4 other patients the option to go to the hospital lab to get our blood drawn or she said we could come back another day. She should have offered those options as soon as she saw there were 5 of us waiting and it was close to 4:30. Coming back another day was not an option for me because I had already taken off work for the appointment. You should also have better lighting in the hospital lab. When I got there I was served immediately so there was no issues with the staff friendly and patient. But the overhead light fixtures do not provide enough light to see. I am normally an easy person to stick but she could not see the vein - poor lighting. You should have a lamp so the tech can position it to light the arm where she is trying to draw blood from. Make their job easier to do please. Regardless everyone was nice and professional in their treatment of me so I do not have any complaints about your staff. It was your operations and infrastructure that caused issues. Do not blame the staff.
Excellent
The provider did not take the time to listen to me. She left the room and said she would be back after putting some lab in and she never returned. I waited for sometime before the nurse tech showed up with my papers she ordered medication that she did not discuss with me and she ordered lab that she did not discuss with me
It was what I been getting
Always patient, listens intently to my concerns, professional, genuinely caring.
I'm completely satisfied with my visit. Thanks staff! Keep up the good work. God Bless
Very pleased
Very pleasant and professional
She was very concerned and patient About the pain I was having
Thank You ?
Mrs. Hilliard didn't know didn't know anything about my condition. She asked me why I was taking alburtol. I said because I've had asthma my whole life and then why was I taking gabapentin. I said because I have neuropathy for 8 yrs. Then she knew nothing about my knee pain. She is the worst Dr. Ever. I finally am getting a new primary. I am so upset...
The staff was very professional
Everything went well.
They were very helpful, very cautious, everything was perfect. I was very pleased with everything. And it was the best doctor visit I've ever had.
Completely satisfied overall with my Doctor
Yes, she's very professional and... and explains the results, so I have no complaints on the situation.
All is well, nothing negative and no complaints. I will give them a A+
It was my first time at this doctor. I'm a new patient. It was a very good experience. She made me very comfortable. She answered all my questions good. And that is the only reason I couldn't answer anything about having six months prior, you know, business with them because this was my first time. And it was very, very helpful. And they also called me back today and told me some stuff. I had to go pick up a prescription today. Matter of fact, I'm just picking up the prescription. And I called back to ask some questions that I thought of after the fact. And they helped me very well. I would recommend anyone to go to them.
Great Doctor and great employee and staff.
Pleased with the service
Nothing always professional
Only they I didn't like was getting charged $35 just to get a paper filled out
Everythink was good, thank you for everything.
They were very good, they were very nice, they helped me just like I needed to be helped, and they took care of my needs that needed to be filled while I was there. Everything was good, and I appreciate my insurance.
The visit was pleasant. Always good going to Brg mid city.
I loved my experience always
It is very important to me to get to know my provider and for my provider to get to know who I am. Providers see and treat many patients. I feel if we have a good rapport with each other it will help me to feel comfortable and freely discuss my health and they can better treat my issues. And that is a good experience.
The front desk was great. Dr. Michelle Hilliard was great. Her nurse was great. Everything was great about my visit. Thank you.
All staff were friendly and professional
Yes, I think that should explain stuff a little better to you and let us know about our medication if they're going to give it to us or they're not. So I just think, I wasn't pleased with the visit at all.
Keep up the good work, you're really doing great work!!!!
Y'all done real well, help me out real good, and being helped out real good and I appreciate y'all.
My legs were not checked for swelling.
Very professional and very comfortable environment, really concerned about patients and their well-being.
Does a great job
Love it here
I' m always satisfied whenever I go. For my appt.
For them to keep up the good work. Because I had a great experience on my first visit.
The staff at the hospital was courteous and welcome me with a smile. The ultrasound technician answered my questions and made feel comfortable.
It was a great experience. Thank you.
The staff was very friendly and professional. They really listen to me to get the information they need in order to use there knowledge, skills, and resources to get me better as soon as possible. I'm actually feeling much better since my last visit. I have referrals for some of my issues and follow up appointments scheduled. I'm very happy with my health care providers. Thanks to Baton Rouge General ?
Great
I have no complaints
I felt rushed the entire visit. I didn't get to address the things I needed addressed.
Well done ?
Great people
Great Experience 10/10!!!!
Was seen on a timely manner. Staff were courteous and listened.
I'm new to this staff and provider
Excellent
Great staff..
There are times when I call the doctors office and the nurse never return my call, so I have to go to another provider.
Just keep up the good work
It was a wonderful experience.
It was professional and courteous
The experience was very pleasant.
At the lab department ,the lab tech doesn't help the elderly in making sure bathroom was sanitized after each pt. used it , so I wouldn't recommend any one to come there for urine collection
Very knowledgeable, pleasant, professional. However my left ear is still hurt and feel strange but nothing was done Dr says it's wax.
Everyone was very professional and friendly
Very clean office; staff was very professional and friendly. I felt comfortable. Ladies keep up the good work?
I'm blessed to have a Dr that care for they patience and when have lab work they call ya the next day what your result....
Always a great experience even I go there. That's why I'm still a patient.
The staff and provider was nice. My only issue was with being a new patient they didn't ask for previous medical records from last PCP which I found a little off considering all the medical issues I have.
Great staff and everybody was great
Nice & timely.
Being that this was my child first time here I asked could he get a full blood work up done, but only three test were ordered. Therefore we would have to come back for something that could have been done correctly the first time.
Love the Dr's and Staff keep the good work up.
Always a great experience.
Friendly Staff
Every experience is always pleasant when I have an appointment.......
The staff is very helpful and they got me in on the same day.
I will be switching providers
The provider always listens to my concerns and make sure I understand what is going on with my care and what comes next in my line of care.
I was told I have fasting lab work scheduled and I was not told to fast before my new patient appointment.
Miss Hilliard was very, very good. She respect my problem or what was going on with me. She really did a good job. I appreciate it. Thanks. Bye.
I was satisfied with my visit as normal and I appreciate everyone's cooperation and everything went well.
This was my first appointment here. I was extremely satisfied with the service. Everyone there were very nice and helpful.
Thank You ?
Everything was great and on point , very perfessional.
Excellent
I felt welcomed. The amount of time the Nurse spent with me was outstanding. I'm not used to NP or MDs spending that amount of time with a patient. I was brought in the back moments after signing in and completing the paperwork.
The provider & staff was very professional.
Get the phones could be answered it would be much better for the patients calling. No one answers the phone so this ring ring ring
I think that they went well. I think it was timely matter. They,they were courteous into details in some of the question that she asked me, and so I think everything went well.
Best thus far
The nurse practitioner rushed, the visit not clearly understanding my concerns told me that this was a wellness visit and not a stick business. It should have been a sick visit since I had so many concerns about my health.
Pleasurable visit and provider educated me.
I've told several people already how great my experience was- from the smiling, courteous ladies at the front desk, the empathetic, nurturing nurse to the Nurse Practitioner who was so kind, attentive, did every test possible and helped so much. It was truly a hospitable experience.
Great visit!!!!!!!!!!
Overall great service
Hi, how are you. I'm so grateful to have you. And I'm so appreciate everything you do for me. And I thank you so much and I thank everybody all the staff. Thank you and have a good evening.
The workers are very caring and nice.
Keep the good work up
I love it thanks for caring
Front desk always kind and helpful with apartments nurse practitioner Michelle always asks questions answer my questions and she helps me a lot with my medicine that I need I would definitely recommend her
This office visit was very helpful she ask questions about my needs and what I have done this year as for medical examinations . Did lab work and the response was on point next day result.
Everybody over there helped me so very, very well. It was a very nice experience. I saw the doctor quick. All was great and recommend anybody else whatsoever to come see you folks at any time when you folks have available time and it was absolutely wonderful, beautiful, perfect. Heavily booked most everyday experience. I appreciate very much. Thank you and have a good evening. Happy holidays and a happy New Year. Thank you very much. Bye bye.
Good overall experience
It was fast and simple
AWESOME STAFF?
Very nice staff
I love that I have a great and smart provider.
Very kind front dest staff and checkin/ nurse.. clean friendly people and place
Nurse practitioner was very knowledgeable; she recommended X-rays, lab work and other preventive measures as needed
Very satisfied with my visit from start to finish!!
Bad experience with murse practitioner. Didn't seem to want to hear me out or help me. Told me to go to referral doctors on my first visit. Now I feel bad and worried about referral several people here. I pray they get better service than I. My mom is a patient there and HIGHLY RECOMMENDED this doctors office. I was pleased when she would constantly say how much she love it there. I advised what medications I am on and also and Gave my history. My mom came from the exact same doctor that I was going to transfer from and same situation somewhat and she wasn't treated in this manner. Not trying to put anyone down I've been in customer service for over 30 years and I listen to my customers. Maybe it was just a bad day not sure. It just was a bad experience for me.
I like my choice in my care provider
This visit was straight forward.
Everyone was was great
Provider did not check vitals or even touch patient. We answered a bunch of questions and was sent to the lab. Will only see primary care physician in the future.
They were very nice people and respect people.
Great doctor and staff
THE YOUNG LADY WHO CHECK ME IN, I ASK HER NAME MEDS I AM ON MAKES WITH MY MEMORY, BUT SHE WAS SO NICE SHE HAD A SMILE THAT MET YOU AT THE DOOR. ANYBODY THAT WASN'T HAVIN A GOOD DAY, SHE MADE THERE DAY WITH THAT SMILE. SHE HAD THE SAME SMILE WHEN I LEFT OUT.
The NP was so extremely dry and distant it was sore and uncomfortable to experience. She showed no interest in me or why I was there. We may have spoken less than a dozen words to one another. I had other issues I wanted to get helps with including mental health issues but I didn't even feel comfortable enough to bring them up nor did she ever ask if I needed help with anything else. I don't think she ever even looked me in the face. I will never see her again.
Thanks for the consideration that was given during my visit. Provider listened to me and took the necessary steps to assist me with my medical issue.
Everything is always beef with me, with old people, with my people put it that way. I'm thankful. You all have a nice weekend or whatever and I am very pleased with the service I get from them so you all have a nice life.
I want to see my regular doctor some time.
Service what they give to you at the clinic it is good
I believe ones attitude counts 100 percent. The take in nurse was exceptional nice with a pleasant attitude. I have a problem with being real nervous but her personality just calm the room. I think it's a natural and not made up !!
Everyone and everything was in good taste
Very Professional and helpful.
Everything went really well with the nurses and Miss Michelle Hilliard. I really appreciate Miss, Michelle Hilliard. She's great.
My weight was short in the nurse provided everything I needed all the information I needed in my refills thank you all very much
The staff is always friendly, courteous, and helpful.
I saw the nurse practitioner. My blood pressure was extremely high but they gave me nothing for it. Their advice was to go to ER. I had already been to ER 2 days ago. I told her I was in extreme pain and it wasn't really addressed. I had to tell her to order an MRI. She's the health care provider but didn't think about that. I even told her that my blood pressure medicine caused leg cramps and she said she'd give me a potassium pill but she didn't. She was nice but it wasn't a very good visit.
This was my first visit and it went great!
Didn't have to spend all day there.
