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Quality

When you receive care from us, you should not have to worry if you are getting the highest quality care. You should expect it. You should expect to be treated with dignity and respect by every staff member you encounter. You should expect that you will be kept safe from additional harm and that you will receive care in a timely manner. You should also expect to receive medical care that is the combination of patient values, clinical expertise and research evidence at an affordable price. That’s quality care. As the highest quality healthcare provider in the capital region, we work continuously to improve our processes in order to consistently and reliably meet or exceed our patients’ expectations.

Notable Awards & Recognition

We are driven by a culture of excellence at every level. Our reputation as a national and local quality leader reflects the dedication of each member of our team to the highest standards of quality and safety for our patients. Importantly, recognition and achievements demonstrate our unwavering commitment to delivering the highest quality care for our community.

Patient Safety, Quality & Overall Care

  • 4-star Rating for Hospital Overall Care - CMS, 2023
  • 3-star Rating for Patient Satisfaction - CMS, 2023
  • ‘A’-rating for patient safety – Leapfrog Group, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2021, 2022
  • Consumer Loyalty Award - National Research Corporation, 2018
  • HealthCare’s Most Wired® - Hospitals & Health Networks, 2017, 2019
  • Leading Hospitals in Early COVID Care - Healthgrades, 2022
  • Outstanding Patient Experience Award - Healthgrades, 2019, 2020
  • Supply Chain Excellence Award - Premier Healthcare Alliance, 2021

Cancer Care

  • Only Louisiana Lymphedema Treatment Center - National Lymphedema Network, 2019

Health & Wellness

  • Diabetes Education and Nutrition Program Accreditation – American Association of Diabetes Educators, 2018
  • WellSpot Designation - Well-Ahead

Heart & Vascular Care

  • #1 in the State for Heart Failure Treatment - CareChex, 2018
  • Advanced Certification Primary Stroke Center - The Joint Commission/American Heart Association, 2016, 2018, 2019, 2021
  • Cardiovascular Rehabilitation Program Certification – American Association of Cardiovascular and Pulmonary Rehabilitation, 2017 - 2019, 2020 - 2022
  • Certified Chest Pain Center - The Joint Commission, 2017, 2021
  • Pulmonary Rehabilitation Program Certification – American Association of Cardiovascular and Pulmonary Rehabilitation, 2017 - 2020, 2021 - 2023
  • The Fortune/IBM Watson Health 50 Top Cardiovascular Hospitals - 2021

Labor & Delivery

  • Baby-Friendly Designation – UNICEF/World Health Organization, 2018
  • Birth Ready – Louisiana Perinatal Quality Collaborative (LaPQC), 2021
  • Blue Distinction Center+ for Maternity Care - Blue Cross Blue Shield, 2020, 2021
  • GIFT (Guided Infant Feeding Techniques) Designated Facility - Louisiana Department of Public Health
  • GIFT (Guided Infant Feeding Techniques) Above and Beyond Award Recipient – Louisiana Department of Public Health, 2017

Neurological Care

  • #1 in the State for Neurological Care – CareChex, 2018

Rehabilitation & Therapy

  • Best Physical Rehabilitation Centers - Newsweek, 2020

Senior Care

  • Nurses Improving Care for Healthsystem Elders (NICHE) Hospital, 2018, 2020, 2021
  • Best Nursing Home - U.S. News & World Report, 2019

Stroke Care

  • Stroke Certification - The Joint Commission, 2022

Weight Loss Surgery

  • Blue Distinction Center+ for Bariatric Surgery - Blue Cross Blue Shield, 2020

Women’s Health

  • Breast Imaging Center of Excellence - American College of Radiology, 2017, 2018
  • Louisiana’s first National Accreditation Program for Breast Centers (NAPBC) Comprehensive Breast Center – American College of Surgeons, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022

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